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19 Guest Service Agent Jobs - September 2026 - Urgent Hiring
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"guest service agent"
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Manage Alert
Undisclosed
KL City
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- A positive attitude and a genuine passion for providing exceptional guest service.
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Posted
24 days ago
Undisclosed
Malaysia
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
4 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
21 days ago
Undisclosed
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. ...
Posted
15 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
9 hours ago
Undisclosed
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
7 days ago
Undisclosed
Singapore
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
7 days ago
Undisclosed
Singapore
- Deliver a warm, genuine and engaging welcome to all guests, ensuring a strong first impression.
- Perform check-in and check-out processes efficiently and accurately.
- Confirm reservation details, room rates, payment methods and guest preferences. ...
Posted
4 days ago
Undisclosed
Taman Wilayah Selayang
- Greet and bid farewell to guests in a warm, courteous, and professional manner
- Open doors and assist guests entering and exiting the hotel
- Assist guests with loading and unloading luggage when required ...
Posted
14 days ago
Undisclosed
Singapore
- Serve as the main point of contact for VIP and long-stay guests (14 days or longer).
- Anticipate guest needs and ensure all departments are fully briefed on preferences and requirements.
- Build strong guest relationships to enhance comfort, loyalty, and satisfaction throughout their stay. ...
Posted
25 days ago
Undisclosed
Singapore
- Oversee daily shift operations and ensure service standards are consistently maintained.
- Handle guest feedback, requests and service recovery promptly and professionally.
- Represent hotel management when required and make sound operational decisions during the shift. ...
Posted
5 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
5 days ago
Undisclosed
Singapore
- Oversee the daily Front Office and lobby operations to ensure smooth and efficient service delivery.
- Act as the main point of contact for operational issues and guest concerns during the shift.
- Take full responsibility of hotel operations in the absence of the Front Office Manager. ...
Posted
5 days ago
Undisclosed
Singapore
- Serve as the main point of contact for VIP and long-stay guests (14 days or longer).
- Anticipate guest needs and ensure all departments are fully briefed on preferences and requirements.
- Build strong guest relationships to enhance comfort, loyalty, and satisfaction throughout their stay. ...
Posted
3 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
a month ago
Undisclosed
Singapore
- To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
- Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
- To handle any guest comments and to liaise with the Duty Manager when required. ...
Posted
20 days ago
Undisclosed
Singapore
- Oversee daily Front Office operations, ensuring seamless guest arrival and departure experiences aligned with our hotel standards.
- Ensure all Front Desk procedures, service rituals and SOPs are consistently executed and regularly reviewed.
- Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established department goals. ...
Posted
15 days ago
Undisclosed
Taman Wilayah Selayang
- To familiarize himself/herself with all Waldorf Astoria Kuala Lumpur policies and procedures.
- To answer phone calls on reservations promptly and according to Waldorf Astoria Brand Standards.
- To be well versed in OnQ operations. ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- To familiarize himself/herself with all Waldorf Astoria Kuala Lumpur policies and procedures.
- To answer phone calls on reservations promptly and according to Waldorf Astoria Brand Standards.
- To be well versed in OnQ operations. ...
Posted
5 days ago
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