To perform the smooth operations of front desk and crystal club including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.
To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
To liaise with Guest Services Manager or Executive regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.
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Follow a 12-month development plan created for the Management Graduate Programme.
Rotate through different departments, including Operations, Hotel Technology and Sales & Marketing to learn how the different departments collaborate to ensure the smooth functioning of the hotel.
Shadow and work alongside experienced seniors to gain hands-on experience.
...
Follow a 12-month development plan created for the Management Graduate Programme.
Rotate through different departments, including Operations, Hotel Technology and Sales & Marketing to learn how the different departments collaborate to ensure the smooth functioning of the hotel.
Shadow and work alongside experienced seniors to gain hands-on experience.
...
Follow a 12-month development plan created for the Management Graduate Programme.
Rotate through different departments, including Operations, Hotel Technology and Sales & Marketing to learn how the different departments collaborate to ensure the smooth functioning of the hotel.
Shadow and work alongside experienced seniors to gain hands-on experience.
...