Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
A positive attitude and a genuine passion for providing exceptional guest service.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Carry out any other reasonable duties and responsibilities as assigned.
1 or 2 years of related working experience preferred in luxury hotel or international chain hotel.
The Guest Service Attendant greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.
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Training & Development: Provide ongoing training aligned with luxury service standards. Conduct regular evaluations to ensure service excellence.
Skilled in cross-functional coordination and conflict resolution.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the entire butler team, ensuring the delivery of personalized and high-end services to VIPs and discerning guests. As a Personal Concierge Manager , you’re not just providing VIP guests with exceptional service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Able to work under pressure and deal with stressful situations during busy periods.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. This role effectively coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
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Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Familiarity with hotel property management systems (PMS) and concierge systems is preferred.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As a Chief Concierge , you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Ensure compliance with hotel policies, brand standards, and health and safety procedures.
Able to work flexible hours, including weekends and public holidays.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the setup and execution of all banquet events, ensuring guests have a seamless and memorable experience from start to finish. As a Banquet Coordinator , you’re not just creating unforgettable experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.
Basic knowledge of spa services, treatments, and wellness practices is preferred.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you will be the first point of contact for all guests visiting the spa. Your role also involves coordinating with therapists and maintaining the cleanliness and ambiance of the reception area. As a Spa Receptionist , you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.