Health & Safety Compliance: Ensure all spa treatments are performed according to health and safety standards, including sanitization and hygiene protocols. Stays up to date with the latest wellness and spa treatment trends to ensure the spa maintains a competitive edge.
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Define F&B operational strategy: Provide leadership direction for the Food & Beverage department to maximize profitability and guest satisfaction by ensuring the highest standards of quality, service, and marketing
Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance during night shift.
Shape and execute sales strategy: Develop and implement revenue-driving sales strategies across group, business transient, leisure transient, and catering segments, aligned with the hotel’s commercial goals and strategic plan
Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
Support procurement operations: Assist with purchasing materials and supplies, researching prices, and ensuring compliance with purchasing policies and procedures
Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Assist pastry operations: Responsible for the preparation and production of pastries, desserts, and baked goods, ensuring high standards of food quality, presentation, cost controls, and overall profitability
Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required