Spearhead the overall operations of the debt recovery department, driving performance from initial delinquency through to repossession and legal enforcement.
Design and execute proactive credit control blueprints to hit rolling collection marks, boost cure rates, and minimize non-performing loans (NPL).
Take full ownership of a 10 to 15-member team (including Senior Executives), conducting regular performance tracking, coaching, and workload calibration.
...
Support the end-to-end management of the auto finance product lifecycle, including product development, enhancements, pricing strategies, and marketing campaigns.
Develop and recommend innovative product offerings and financing solutions that enhance customer affordability while supporting business growth.
Analyse portfolio performance, campaign effectiveness, pricing competitiveness, profitability, and yield trends, and provide strategic recommendations to optimise business performance.
...