Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Manage and resolve user requests, service tickets, and process-related queries related to procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
Log, track, prioritize, and monitor incidents and service requests through ServiceNow or other ticket management systems until resolution
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Execute end-to-end Record-to-Report (R2R) activities, including journal entries, accruals, provisions, reconciliations, and financial adjustments.
Manage intercompany accounting, including reconciliations, balancing, issue resolution, and month-end closing activities.
Perform and monitor SAP S/4HANA settlement processes, ensuring accurate allocation and distribution of costs across business units and cost objects.
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