Handle inbound and outbound calls professionally and courteously, providing excellent customer service and resolving customer enquiries or complaints effectively.
Engage with interested customers, understand their needs, and assist with loan application submissions to support customer retention and satisfaction.
Manage administrative processes related to insurance products, from customer interviews and documentation to application submission and payment arrangements.
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Serve as the primary point of contact for assigned key accounts, building and maintaining strong, long-term client relationships that drive customer satisfaction and retention
Conduct regular business reviews to monitor account performance and proactively identify and pursue opportunities for growth
Lead, coach, and provide strategic guidance to the General Trade (GT) sales team, monitoring performance and motivating team members to consistently meet or exceed sales targets
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Identify, engage, and develop new and existing customers by understanding unmet needs, providing suitable solutions, closing sales, and delivering consistent after‑sales support.
Achieve territorial sales targets through effective planning, execution of sales and marketing activities, managing prospects, and maintaining strong control over assigned territories.
Build and strengthen long-term relationships with healthcare professionals, distributors, and key hospital stakeholders while sustaining a strong customer network for continuous sales growth.
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Responsible for managing end-to-end recruitment for hub positions, including sourcing, screening, interviewing, onboarding, hiring events, recruitment reporting, and building reliable candidate sources, while also managing social media content across TikTok, Facebook, Instagram, and WhatsApp to promote job opportunities, hub activities, team culture, and services through engaging videos, photos, posters, and promotional content, with the goal of meeting hiring targets and increasing hub visibility and enquiries.
Marketing and sales executive responsible for acquiring and managing high volume customers,driving parcel and volume and revenue through proactive sales, relationship management,digital marketing,customer engangement,and stratergic business development
Property Operations: Managing day-to-day operations of properties, including resident relations, collection of maintenance and sinking fund, property maintenance, landscape, cleaning service, pest control and security. To ensure that properties are well-maintained, operational, and comply with local regulations. Ensure the management and maintenance of buildings and common property is strictly in accordance to SMA 2013 (Act 757).
Resident Management: Managing resident relations and addressing resident inquiries, concerns, and complaints in a prompt and professional manner. This includes addressing maintenance requests, and resolving any resident-related issues.
Collection and Financial Management: Managing collection of maintenance and sinking fund processes. To work closely with the accounting department to maintain financial records, track income and expenses, and prepare financial reports.
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Serve as the primary liaison for key chain pharmacies and key hospital accounts involved in cardiovascular metabolism product portfolios.
Develop and execute Key Account Business Plans that align customer priorities (e.g., patient management/education programs, screening programs) with company objectives.
Build long-term strategic partnerships through joint business planning, focusing on patient care solutions.
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