Drive financial performance and profitability across assigned client portfolios, ensuring the timely and effective recovery of all service income in alignment with organizational objectives.
Demonstrate a thorough understanding of the terms and conditions (T&Cs) contained in Distribution and Supplemental Agreements to ensure services are delivered consistently and in compliance with contractual requirements.
Contribute meaningful insights during contract negotiations to protect DKSH's interests and ensure balanced, fair contractual outcomes.
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Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Extract, collate, and analyze large datasets from internal data platforms to support market assessment, product evaluation, and accurate sales data tagging for incentive calculations
Conduct regular market surveys and competitive market research across the pharmaceutical, Over-the-Counter (OTC), and medical devices sectors to surface actionable market intelligence
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Support the commercial team in managing customer enquiries, quotations, orders, and follow-up activities, ensuring timely and accurate responses throughout the sales cycle
Act as the key liaison between customers and cross-functional teams including Customer Service, Regulatory Affairs, Supply Chain, Warehouse, Logistics, Finance, and Principals to enable smooth and efficient order execution
Prepare quotations, specifications, Certificates of Analysis (COA), Safety Data Sheets (SDS), Halal documentation, regulatory documents, and commercial documentation to support sales activities
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Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
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Manage end-to-end regulatory submissions — including Investigational New Drug applications (INDs), Clinical Trial Applications (CTAs), amendments, safety reports, Development Safety Update Reports (DSURs), and annual reports — in full compliance with applicable regulations.
Translate regulatory requirements into practical, workable submission plans; develop and maintain submission timelines; and coordinate internal and external authoring, review, comment adjudication, and finalization through to archival.
Deliver accurate and well-reasoned input during regulatory document reviews, ensuring alignment with current regulatory guidance and requirements.
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To plan, organize and implement activities in line with Department marketing objectives, integrating directions from own brands and local requirements, through the various marketing functions of advertising & promotions, product management and trade marketing.
To integrate the brands needs and local requirements, through the various marketing functions of advertising & promotions, product management and trade marketing.
To support the management of the brands P&L and ensure preset objectives are met through execution of sound marketing strategies & plans.
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Manage end-to-end regulatory submissions — including Investigational New Drug applications (INDs), Clinical Trial Applications (CTAs), amendments, safety reports, Development Safety Update Reports (DSURs), and annual reports — in full compliance with applicable regulations.
Translate regulatory requirements into practical, workable submission plans; develop and maintain submission timelines; and coordinate internal and external authoring, review, comment adjudication, and finalization through to archival.
Deliver accurate and well-reasoned input during regulatory document reviews, ensuring alignment with current regulatory guidance and requirements.
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To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management.
To manage the profitability of assigned client portfolios and ensure recoveries of all service incomes on timely and effective manners.
To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
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Grow existing business within the Specialty Chemicals Industry (SCI) segment and provide strong after-sales support to sustain and strengthen customer relationships
Explore new markets and proactively identify and develop new accounts to expand the customer base and drive revenue growth
Promote and manage a range of assigned products across designated territories to achieve sales forecasts and budget targets
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Grow existing business within the Specialty Chemicals Industry (SCI) segment and provide strong after-sales support to sustain and strengthen customer relationships
Explore new markets and proactively identify and develop new accounts to expand the customer base and drive revenue growth
Promote and manage a range of assigned products across designated territories to achieve sales forecasts and budget targets
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Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories
Track team progress against key performance indicators and sales plans. Provide timely feedback to team members on the execution of sales action plans and development areas
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Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
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Identify new sales opportunities across assigned territories and develop competitive strategies and tactical plans, including bundled offers and customized proposals, to strengthen market position
Gather market intelligence and contribute to Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis by tracking competitor activities, food trends, and relevant industry developments
Build and maintain strong relationships with key external stakeholders including Executive Chefs, Pastry Chefs, Food and Beverage (F&B) Managers, and Research and Development (R&D) Managers to drive brand loyalty and business sustainability
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To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories
Track team progress against key performance indicators and sales plans. Provide timely feedback to team members on the execution of sales action plans and development areas
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Serve as the primary point of contact for assigned key accounts, building and maintaining strong, long-term client relationships that drive customer satisfaction and retention
Conduct regular business reviews to monitor account performance and proactively identify and pursue opportunities for growth
Lead, coach, and provide strategic guidance to the General Trade (GT) sales team, monitoring performance and motivating team members to consistently meet or exceed sales targets
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Provide high-quality technical consultations to veterinarians, leveraging in-depth product knowledge to enhance brand presence and drive professional endorsement.
Maintain relationships with customers, address inquiries, resolve issues, and drive repeat sales.
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories.
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