Execution and Daily Oversight: Manage the execution and daily oversight of transport processes, ensuring seamless operations and adherence to established protocols.
Supervision and Communication: Provide supervision and proactive communication with Order-2-Cash and Business Units (BU) to ensure alignment and address any operational concerns.
Order and Planning Optimization: Optimize order management and planning processes for customers to enhance efficiency and service delivery.
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Manage and direct the Import Customer Service team to ensure the end-to-end import and re-import activities of Finished Goods, Semi-Finished Goods, Raw Materials, Packaging Materials, Spare Parts & Machinery, Product Samples, and Premium items into Nestlé Malaysia (Business Units, Factories, Co-packers, etc.) in order to support committed Customer Service levels and On-Shelf Availability by achieving On-Time Customs Clearance and Delivery, while maximizing benefits from tariff and duty privileges at the optimum cost.
Supervise and provide consultation to New Import Product Development staff and other colleagues on import regulations, import requirements, tariffs and import duties, and all related import procedures to support sound business decision-making and ensure supply readiness according to BEM/BU launch targets and agreed timelines.
Act as the key contact point for Nestlé Affiliates, third-party Suppliers, Logistics Service Providers, Customs Authorities, and relevant Government Bodies for all import activities, including claims, complaints, returns, and refusals.
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Co-Packing Operations Planning & Execution. Review daily and weekly plans; confirm product, packaging material, JO/PO, manpower and capacity readiness; coordinate production sequence; manage urgent jobs; resolve bottlenecks and implement recovery plans.
Performance Management & Reporting. Track output versus plan, productivity, service and open actions; prepare weekly/monthly reports; analyse gaps; escalate risks with corrective and recovery actions.
Stakeholder & Vendor Management. Act as the main coordination point; facilitate Weekly Operation Review; align priorities; track supplier commitments and performance; ensure overdue actions are closed.
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Manage and oversee 3PL temperature-controlled warehouse operations, ensuring compliant inbound-to-dispatch processes, optimal warehouse capacity and resource utilization, adequate manpower during peak periods, and effective governance through operational performance reviews.
Maintain cold chain integrity by ensuring temperature compliance, managing deviations and corrective actions, enforcing FEFO/FIFO inventory practices, and supporting quality, food safety, and audit requirements.
Manage inventory accuracy and control through effective stock reconciliation, cycle counting, variance investigation, corrective actions, and proper disposition of write-off and blocked stocks.
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