Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Arrange and participate in internal and external client debrief
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Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
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Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Arrange and participate in internal and external client debrief
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Make recommendations and guidelines to individual health insurance claims
Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
Process all individual health insurance claims documents timely
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Support the rollout and implementation of the Risk Management Framework, policies, and procedures across AIA Bhd. and its subsidiaries, ensuring alignment with Group standards and local regulatory requirements.
Assist in the development, review, and enhancement of local risk policies, including risk appetite statements, risk limits, and key risk indicators, incident and issue managements, incorporating feedback from senior management and the Board.
Coordinate and facilitate the RCA program across business units to ensure operational risks are properly identified, assessed, and mitigated, including issue management, consultation/challenge on the control effectiveness, and key control testing.
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Make recommendations and guidelines to individual health insurance claims
Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
Process all individual health insurance claims documents timely
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Make recommendations and guidelines to individual health insurance claims
Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
Process all individual health insurance claims documents timely
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Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
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Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
...
Make recommendations and guidelines to individual health insurance claims
Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
Process all individual health insurance claims documents timely
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Provide first‑line support to Contract Owners, Business Approvers, Risk Functional Assessors, and Procurement Operations Support (GFS) on TPRM and TPMS‑related enquiries.
Maintain and continuously improve the TPMS User Guide to ensure clarity, usability, and alignment with updated requirements and processes.
Lead coordination and UAT activities for system enhancements, including preparing test scripts, conducting scenario testing, documenting defects, and communicating rollout updates to AIAMY stakeholders.
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To manage (administration related matters) panel of healthcare providers that provides medical services with cashless facility to covered members and policyholders of AIA health insurance policies.
To support claims operations and act as intermediary for operational matters between panel providers and AIA Health Services.
Responsible for maintaining providers system set-up, updating and prompt communication for smooth operation between providers & AIA
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Drive, manage and coordinate the weekly New Product Implementation Committee (NPIC) to have an overview of implementation progress updates for Agency, Partnership Distribution and GIPA channels. NPIC is a cross-functional committee with representatives from all stakeholders necessary (e.g. Technology, Operations, Actuarial, Finance, channel etc.) to ensure delivery of propositions/campaigns/initiatives roadmap and reports to the Product Development Committee (PDC). This includes following-up and reviewing status updates with stakeholders involved, drafting meeting minutes for circulation and drafting the NPIC dashboard prepared monthly for timely updates to PDC.
Ensure timely and efficient end-to-end system implementation to support the launch of new products, product enhancements and campaigns initiated by Product Marketing & Customer Propositions and Customer Marketing & Agency Activation teams, through planning and management of set timelines as per roadmap. This includes discussions with product/campaign managers on proposed timelines, arranging kick-off and clarification sessions with NPIC, engaging and coordinating feedback received, ensure alignment with NPIC stakeholders on timeline and effort required, conduct regular follow-up on implementation statuses via NPIC meetings and where required, arrange for special checkpoints, managing or escalating (if required) roadblocks/issues highlighted by NPIC team members.
Manage any changes to ongoing propositions/campaigns/initiatives scope, requirements impacting planned timelines occurring during ongoing implementation with product managers and internal stakeholders as appropriate. This includes arranging for updates to NPIC stakeholders, managing roadblocks/issues/risks/execution challenges arising, and escalation to team lead to obtain support as necessary.
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