Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
Design, review, and enhance Performance Management policies, frameworks, and processes to ensure alignment with organisational strategy and evolving business needs.
Evaluate the effectiveness of existing performance frameworks and recommend improvements based on data insights and best practices.
Lead and manage the full performance management cycle, including goal setting, mid-year reviews, year-end evaluations, and calibration sessions.
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Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
You are responsible to develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers, with the objectives to (1) obtain their direct, honest and constructive feedback on their interactions with CelcomDigi, (2) obtain insights into any feedback they may have of competitors, both locally and globally, (3) test out new ideas/ products/ innovative solutions in order to gauge customer acceptance and (4) build a strong, emotionally attached loyal group of customers whom will be advocates for the organization and brand.
You are to build a wide-ranging and relevant event calendar under this program to include, but not limited to, Focus Group Discussions (FGDs), Mystery Shopper programs, and Customer Week events, in order to achieve the objectives as mandated.
You will need to work very closely with other departments within Customer Experience Division and wider within CelcomDigi, to identify and prioritise topics and matters that would be best included and executed under this Customer Management and Engagement program.
...
You are responsible to develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers, with the objectives to (1) obtain their direct, honest and constructive feedback on their interactions with CelcomDigi, (2) obtain insights into any feedback they may have of competitors, both locally and globally, (3) test out new ideas/ products/ innovative solutions in order to gauge customer acceptance and (4) build a strong, emotionally attached loyal group of customers whom will be advocates for the organization and brand.
You are to build a wide-ranging and relevant event calendar under this program to include, but not limited to, Focus Group Discussions (FGDs), Mystery Shopper programs, and Customer Week events, in order to achieve the objectives as mandated.
You will need to work very closely with other departments within Customer Experience Division and wider within CelcomDigi, to identify and prioritise topics and matters that would be best included and executed under this Customer Management and Engagement program.
...
We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.
Next Steps
Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.
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