Involve in complaint management- assist in complaint handling, liaise with stakeholder in complaint investigation (from case receiving to final report for replying to consumer and customer), participating in root cause analysis and Corrective and Preventive Action (CAPA) management.
Monitor pest control services, follow up on corrective actions, and perform trend analysis.
Support hygiene audits at production lines and the canteen and contribute improvement ideas to enhance hygiene standards.
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Involve in complaint management- assist in complaint handling, liaise with stakeholder in complaint investigation (from case receiving to final report for replying to consumer and customer), participating in root cause analysis and Corrective and Preventive Action (CAPA) management.
Monitor pest control services, follow up on corrective actions, and perform trend analysis.
Support hygiene audits at production lines and the canteen and contribute improvement ideas to enhance hygiene standards.
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The BI Developer reports to BI Section Head. He/she is responsible for managing assigned projects from a technical perspective and should be able to understand business challenges & translate them into requirements/solutions. Accountable for all phases of development process, analysis, design, develop, testing and implementation.
He/She is expected to assist the Section Head in the managing of team members and coordinating team assignment and activities.
Will also be expected to work very closely with Project Team/Business Analyst and a large set of customers to understand end user expectations.
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Primary point of contact for designated Customer accounts; ensuring that all client requirements are accurately captured, communicated internally, and fulfilled in line with agreed service level agreements (SLAs).
Order Processing: Receiving, validating, and processing Customer purchase orders in a timely and accurate manner, ensuring alignment with Customer contracts, inventory availability, and production planning. Generating order confirmations and proactively addressing any discrepancies or clarifications with the Customer.
Delivery Coordination: Maintaining and managing a weekly delivery calendar that aligns with Customer requirements, inventory availability, and production schedules. Coordinating closely with internal stakeholders including supply chain, planning and operations, and external partners such as freight forwarders and logistics providers to ensure delivery targets are met in full and on time (DIFOT).
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Fosters close working relationships with the Management Team and all operational Business Department/Section Heads in communication, development, and follow-up of all clients and inventory related matters
Responsible for monitoring and controlling stockholding for DP clients and inventory transactions for all clients
Liaises with client logistic / inventory department, warehouse, shipping forwarders and suppliers on shipment of goods arrivals to ZP Distribution Centre, including branch transfer
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Receive, review, and validate equipment order applications submitted by Sales Representatives via Salesforce CPQ (Chatter).
Create accurate Equipment Order Forms based on approved applications, generate PDF documents, and ensure completeness and data integrity.
Upload contracts to DocuSign, select and apply appropriate templates, and issue contracts within one business day in accordance with service level expectations.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Acts as the primary liaison between the Company (Corporate) and franchisees, ensuring operational consistency, brand compliance, and supporting the onboarding of new locations.
Manage communication, assist with marketing initiatives, support training, and maintain documentation to drive network success.
This role is crucial for keeping the franchise network organized, supporting franchise profitability, and maintaining the consistency of the brand.
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