Assist manager's on alignment of Corporate Center, Operating Companies and Subsidiaries strategy and business process improvements implementation in line with MAHB strategic direction
Analyze and develop service level standards (SLS) of all functions and ensure that it is aligned with the company’s objectives
Implement and execute the improvement program and ensure that for each process area there will be a single process owner with clear responsibility, accountability and authority for the design, service quality and overall delivery objectives of the process...