Supervise and coordinate the day-to-day processing of policy servicing requests, ensuring compliance with internal procedures, service standards, regulatory requirements, and turnaround times.
Supervise and coordinate the day-to-day processing of policy servicing requests, ensuring compliance with internal procedures, service standards, regulatory requirements, and turnaround times.
Lead and supervise the day-to-day activities of the benefits payment process, including Surrender, Maturity, Withdrawal and Cancellation of Life and Family Takaful, ensuring timely and accurate completion
Verify and approve payment transactions within the set authority limit, upholding compliance and quality standards
Support the ongoing development of team members by fostering growth through coaching, training, and regular feedback to drive high performance and continuous improvement within the team.
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