- Answering incoming calls and making outbound calls to customers.- Manage incoming emails.- Provide Live-Chat support.- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.- Ensuring accurate and complete documentation of customer interactions and transactions in the system.- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Attend to all inbound calls, live chat, and e-mails from customers.
Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information.
Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
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