Review and verify pensioners’ retirement applications in accordance with the retirement acts, service circulars, and relevant pension rules in pursuant to the service level agreement.
Assist Head of Unit in maintaining good relationship with pensioners, external party, and human resource from government agencies to smoothen the transfer of knowledge, recent development of policies and handling queries.
Assess and resolve internal and external complaints while identifying the root cause of the issue.
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Exposure to managing improvement initiatives
Knowledge of government employment terms and conditions is an advantage
Exposure to implementing ISO quality management systems and information security management systems