- Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
- Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
- Proactively monitor and support the performance and availability of IT systems, including windows/servers, virtualization platforms, applications and core infrastructure services. Provide first-level support and troubleshooting for detected issues.
- Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
- Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
- Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
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