Manage and execute various Quality & Risk Management (QRM) activities and processes.
Conduct background and internal conflict checks on our clients and business relationships/third parties, prepare assessment reports, and update internal team on any fraudulent activities.
Examine fraudulent activities raised by internal reports and provide mitigations based on such reports.
...
Provide L1 operational support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview incidents, alerts, requests, and customer tickets.
Provide L1 operational support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview incidents, alerts, requests, and customer tickets
Perform initial ticket intake, categorisation, prioritisation, user-impact assessment, and investigation based on available evidence and approved support guidance
Investigate MDE alerts, incidents, device timelines, antivirus detections, device health, onboarding status, sensor health, and endpoint policy status
...
Manage and execute various Quality & Risk Management (QRM) activities and processes.
Conduct background and internal conflict checks on our clients and business relationships/third parties, prepare assessment reports, and update internal team on any fraudulent activities.
Examine fraudulent activities raised by internal reports and provide mitigations based on such reports.
...