Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.
Key Responsibilities Develop and customize CRM applications based on business requirements. Configure CRM workflows, dashboards, reports, and integrations. Integrate CRM systems with third-party applications and APIs. Troubleshoot technical issues and optimize system performance. Work with business analysts and stakeholders to gather requirements. Maintain data quality, security, and system functionality. Perform testing, debugging, deployment, and ongoing support.
Build, update and maintain the websites and e-commerce storefronts for all group brands — pages, templates, product setup, front-end fixes and back-end changes.