Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
• Provide technical support and troubleshooting for hardware, software, networking, and system-related issues.• Install, configure, test, and maintain IT and surveillance solutions.• Perform on-site and remote support for customers.• Diagnose and resolve technical problems efficiently.• Conduct preventive maintenance and system health checks.• Prepare technical reports, documentation, and service records.• Coordinate with vendors and internal teams to resolve complex technical issues.• Assist in project implementation, commissioning, and customer training.• Other duties assigned by superior.
Manage the full recruitment lifecycle, from sourcing and screening to interviewing and offer negotiation, for a variety of roles within the company and for clients.
Develop and maintain a strong understanding of the company’s business processes, departmental workflows, and manufacturing operations, including how different departments use the ERP system and how information flows between departments.
Diploma or Degree in Information Technology, Information Systems/Computer Science, Software Engineering, Business Information Technology,Business Computing and Information Systems