Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
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Provide high-quality technical consultations to veterinarians, leveraging in-depth product knowledge to enhance brand presence and drive professional endorsement.
Maintain relationships with customers, address inquiries, resolve issues, and drive repeat sales.
Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories.
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Serve as the primary point of contact for assigned key accounts, building and maintaining strong, long-term client relationships that drive customer satisfaction and retention
Conduct regular business reviews to monitor account performance and proactively identify and pursue opportunities for growth
Lead, coach, and provide strategic guidance to the General Trade (GT) sales team, monitoring performance and motivating team members to consistently meet or exceed sales targets
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information
Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
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