Provide Tier 2/Tier 3 technical support through phone, email, chat, and remote assistance by diagnosing complex product, application, hardware, operating system, and connectivity issues using logs, system dumps, code review, SQL queries, and network troubleshooting tools.
Set up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.
Set up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.
Job SummaryWe are looking for a young, motivated and responsible IT Executive to provide day-to-day IT support to branches and ensure the smooth operation of the company's IT system and equipment.
Candidates should possess strong Customer Support and Customer Service skills to handle inquiries professionally and maintain positive client relationships.
Provide high-quality, end-to-end IT support via phone, email, live chat, and ticketing systems, serving as the primary point of contact for technical inquiries.