Finalize the cargo load and submit the final load details to the Load Sheet at least two hours before the Standard Time of Departure (STD) using the MH system or the Customer Airline’s system.
Monitor the flight schedule through the Flight Monitoring System and act when necessary.
Ensure all flight documents are complete and accurate, and coordinate with the vendor to dispatch them to the aircraft within the required service standards.
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Carry out assigned tasks according to SOPs, flight schedules, and CCP (Critical Control Point) requirements within the catering operational scope of works.
Handle resources responsibly to avoid damage or loss of inventory.
Contribute to smooth and cost-effective operations through accuracy and accountability.
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To monitor inbound and outbound documents available for flights before departure and upon arrival.
To assist warehouse inspections on reported cases of mishandling, pilferage, delivery of damage shipment and process reports for recovery.
To ensure smooth and orderly delivery of cargo, Airways Bills (AWB) confirmation, complete Customs documentation, shipping order (DO) and release authority before release to consignee.
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Ensure sufficient availability of spares and services; initiate purchases through Purchase Requisitions (PRs) and complete Goods Receipt Notes (GRNs) to support timely turnaround of GSE and related services at KLIA and domestic stations.
Plan, review and manage stock levels for fast-moving and must-stock GSE items based on recommended spare-parts listings for specialized equipment.
Monitor Discrepancy Reports (DRs) with the workshop and Group Procurement, and coordinate replacement of items affected by variance or damage.
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To perform/deliver a quality services to customer airlines’ passengers in respect to check-in, boarding, special and baggage services as per carrier and company’s standards and procedures.
To provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
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Lead enterprise-wide Business Process Improvement (BPI) initiatives using Lean Six Sigma and the DMAIC methodology to improve customer experience, operational performance, and profitability.
Identify, prioritise, and execute process improvement opportunities across Customer Experience (CX), Employee Experience (EX), and Operational Excellence (OE).
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