Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications
Involve in implementation of application enhancements as and when required
Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution
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This role ensures consistent execution of IT projects, operational support, and change management from planning through implementation, while supporting business expansion and ongoing IT operations at the BU level.
The role acts as the regional authority for IT standards, delivery discipline, and operational performance, ensuring alignment across all BUs without direct involvement in software development.