Lead operational readiness for channel initiatives and changes, ensuring seamless execution with cross-functional stakeholders.
Partner with Sales Operations Support to improve system and process readiness, providing feedback and contributing to requirements scoping for system implementations prior to launch.
Proactively identify and resolve recurring operational and process gaps.
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Responsible for Device harmonization projects and process and system related improvements (Enterprise Resource Planning, Point Of Sales, Warehouse Management System).
Coordinating of deployment for any new automation improvement projects within Device Management.
Lead or represent application development in terms of Design and/or Process changes for device team.
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Drive continuous improvement and harmonization of operational processes to improve efficiency, consistency, and service quality across Network Engineering & Operations (NEO) Department.
Review existing processes, identify improvement opportunities, and work with stakeholders to implement practical and sustainable solutions.
Support the implementation of automation and digital initiatives that simplify workflows and improve operational effectiveness.
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Team lead in overseeing the development, execution, & dispute management of the Open Channel income model, pioneering work into placing effective drivers to acquire Malaysian subscribers & growing a solid Postpaid base. Facilitating change management in the long-term sustainability of channel’s future landscape and drive the development of futureproof infrastructure in line with corporate KPIs.
Designing & validating the components, business rules, and reward structure that will secure a solid productive dealer base to deliver Malaysian Prepaid & Postpaid subscriber acquisition, ensure competitiveness in market & having regular review of payouts to ensure a sustainable operating cost and investment.
Support in setting the right landscape for the channel aligned to the company/ CEO priorities, striving to deliver productive touch point growth & optimal product mix (primarily driven by Prepaid, will also include Postpaid, Fibre, and/or Convergence) in tandem with delivering sustainable operating cost that will collectively push the channel forwards.
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