1. Customer Support & Relationship Management

Handle customer enquiries via email, phone and other communication platforms.
Build and maintain strong relationships with existing customers.
Act as the main point of contact between customers and internal departments.
Follow up on customer requests, feedback and enquiries promptly.
Understand customer requirements and provide appropriate assistance and solutions.

2. Sales Coordination & Order Management

3. Order Processing & Fulfilment

Coordinate with Production, Planning, Warehouse and Logistics teams to ensure smooth order fulfilment.
Monitor production and delivery schedules to ensure orders are completed on time.
Arrange shipments and prepare the necessary shipping and customer documentation.
Track shipment status and follow up on delivery issues.
Communicate any delays or changes in delivery schedules to customers and relevant internal teams.

4. Pricing & Product Documentation

Maintain up-to-date pricing records and product information.
Assist in preparing and updating quotations and customer-related documents.
Ensure customer information, product specifications and pricing records are accurate.
Coordinate with relevant departments on product availability, specifications and lead times.

5. Complaint Handling & Problem Solving

Handle customer complaints and concerns professionally and promptly.
Investigate customer issues and coordinate with relevant departments for resolution.
Follow up on corrective actions and ensure timely responses to customers.
Provide suitable solutions while maintaining customer satisfaction.
Maintain proper records of customer complaints and follow-up actions.

6. Payment & Account Coordination

Monitor customer payment status and follow up on outstanding payments when required.
Coordinate with the Finance/Accounts department regarding customer accounts.
Ensure compliance with approved customer credit terms.
Assist in resolving payment or account-related enquiries.

7. Reporting & Data Management

Maintain accurate customer databases, sales records and order information.
Prepare sales reports, order tracking reports and other relevant reports.
Monitor order progress and provide updates to the Sales team and management.
Assist in preparing sales forecasts and customer-related analysis when required.
Ensure all customer and order records are properly updated and maintained.

It Support Jobs in Kedah - October 2026 - Urgent Hiring

Customer Support Officer (Mandarin Speaking)