Manage branch Service Operations & Service Team to ensure achievement in monthly and yearly target.
Responsible for achieving targeted workshop productivity, efficiency and labour sales through effective utilization of 3-in-1 as a management tool.
Ensure strict compliance to company’s policies and procedures pertaining to warranty jobs, cash and credit cards.
Ensure prompt submission of well documented special service campaigns, technical report and fix-it-right programs.
Compliance to Toyota Services standard operating procedures.
Strategize in carrying out marketing activities and expand spotter network, to achieve Service targets.
Manage the retail sales by organizing and leading Service Advisor in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
Responsible for effective utilization of 3-in-1 system to monitor WIP, back order, follow up, appointment and service reminders.
Plan and manage front office reception to achieve targeted customer satisfaction index by ensuring effective implementation of service performance standard.
Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.
Liaise with the respective team leaders in identifying the training needs and selection of suitable technician for the respective technical training programs.
Initiate regular meeting/discussion/report on job distribution, handover and other related operational problems to achieve a high degree of customer satisfaction.
Undertake any other ad-hoc assignments or duties assigned by superior when required.

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Technical Service Manager

Service Supervisor