Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded....
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
Perform first-level troubleshooting for reported incidents and escalate unresolved issues to the appropriate second-level resolver groups in accordance with established work instructions.
Identify and resolve customer issues and enquiries accurately and completely within committed turnaround times and ServiceDesk standards....
Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded....