Begin work promptly at 8:00 AM. Start by reviewing the previous day’s closing times for all branches to ensure that no shop closed earlier than the designated time.
Confirm that each branch opens on time according to their designated opening hours. Verify that all staff members are present, using the duty roster provided by HR to monitor attendance.
Observe CCTV footage for any instances of misconduct, including:
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Run standard tests on electronic devices or systems using various testing equipment (e.g., multimeters, oscilloscopes, logic analyzers).
Set up test environments, including test rigs and automated testing equipment, ensuring that everything is configured correctly for the product being tested.
Ensure that all test parameters (e.g., voltage, current, frequency) are accurately set and within the specified range.
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Provide first-level technical support to employees for hardware, software, and networking issues.
Assist with the installation, configuration, and maintenance of laptops, desktops, printers, and other IT equipment.
Support user account setup, password resets, and access management in systems such as Windows Active Directory, Office 365, or other business applications.
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To provide L2 support to End user via phone, email, support portal and remote support and the supporting personnel in backlog clearance
Proactively performing troubleshooting and debugging of the system, and resolving any/all issues found
Perform proper escalation when necessary based on SLA and WLA. Highlight issues that cannot be resolved to Team or Vendor prior to the given deadline accordingly.
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