Provide 24x7 support and hypercare for Microsoft Defender for Endpoint (MDE), Defender for Cloud Apps (MDCA), Microsoft Defender XDR and Microsoft Purview.
Bachelor’s Degree in Computer Science, Computer Engineering, or related field; or Diploma in Computer Science, Engineering, or equivalent with relevant experience;
Provide high-quality, end-to-end IT support via phone, email, live chat, and ticketing systems, serving as the primary point of contact for technical inquiries.