Develop and Govern Quality Standards: Establish, implement, and maintain IT service quality standards and processes, ensuring alignment with ITIL best practices and ISO/IEC 20000: 2018 requirements
Manage the ISO/IEC 20000: 2018 activities (internal/external audit preparation, quarterly ISO/IEC 20000: 2018 forum and reporting etc)
Audit Liaison: Act as the primary subject matter expert during all internal and external ISO 20000 audits, ensuring operational teams successfully demonstrate control effectiveness
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