We are looking for a strong ServiceNow Architect with solid hands-on development capability.

This role will lead end-to-end ServiceNow ITSM architecture and implementation, map enterprise processes into ServiceNow, and drive best-practice alignment across ITSM, CMDB, SAM, and HAM modules.

The candidate must be comfortable working directly with customer stakeholders and operating at both strategic and technical levels.

Key Responsibilities

• Architect and design scalable ServiceNow ITSM solutions
• Lead implementation across ITSM modules:

Incident Management (IM)
Problem Management (PM)
Change Management (CM)
Service Request (SR)
Knowledge Management (KB)
CMDB

• Design and optimize CMDB structure, data model, and governance
• Implement and configure SAM (Software Asset Management) and HAM (Hardware Asset Management)
• Map business and IT processes into ServiceNow workflows and automation
• Conduct workshops with stakeholders to understand process gaps and redesign workflows
• Provide hands-on development (Business Rules, Script Includes, Flow Designer, Integrations, UI Policies, etc.)
• Ensure alignment with ITIL best practices
• Lead and manage ServiceNow implementation lifecycle
• Provide governance and architectural oversight

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