Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Manage and resolve user requests, service tickets, and process-related queries related to procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
Log, track, prioritize, and monitor incidents and service requests through ServiceNow or other ticket management systems until resolution
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Invoice & Payment Processing – Handle receipt, verification, and processing of PO/non-PO invoices, prepayments, and intercompany transactions while ensuring timely and accurate payments
Reconciliation & Closing – Perform supplier and balance sheet reconciliations, clear aged items, and execute month-end closing activities including accruals and reporting
Query & Issue Resolution – Manage internal and external queries, investigate payment issues, and collaborate with relevant teams to resolve system or process-related problems
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Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area.
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Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Resolve most technical incidents independently within your technical area.
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Make A Difference For Those Who Make The World It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER
What You’ll Do
HR Shared Services Agent will be responsible for delivering key HR processes, including payroll, employee data management, onboarding, terminations, and other HR administrative tasks in alignment with service level agreements (SLAs), key performance indicators (KPIs), and local regulatory requirements.
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Co-ordinate and execute month end, quarter end and year end closing activities to ensure timely and accurate closure of accounts in compliance with work instructions and month end close checklist
Perform and analyse booking accounting transactions, working and calculations are executed on timely and accurately
Serve as the primary point of contact forcustomers by managing inquiries received via the mailbox, providing timelysupport and responses to ensure all customer requests are fulfilled within theagreed service level agreement (SLA) timeframes.
Handle customer service request, includingroutine calibration, installation, breakdown accurately and efficiently,maintaining high standards and clear communication
Assist in managing customer accounts, includingproviding copies of invoices, certificate, documents and follow-upcommunications
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Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 6–10 years of experience in expense management, finance operations, or shared services, including experience leading global teams.* Provides operational leadership across global Expense Management services, ensuring service delivery excellence, governance, compliance, stakeholder management, resource planning, performance against SLAs/KPIs, and continuous improvement. Responsible for developing specialized capabilities across operational workstreams, quality management, audit programs, process governance, automation initiatives, and strategic service enhancements.* Proven work knowledge to manage payment reporting and reconciliation activities.
Strong proficiency in Japanese wih JLPT N3 and above is a MUST· Proficient in MS Office applications and any ERP software as an end-user.
Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 2–4 years of experience in expense management or finance shared services.* Provides advanced operational support across one or more Expense Management workstreams, including complex, quality assurance, delinquency management, corporate card administration, legal entity and card balance reconciliation, meeting card administration, ticket management, and policy exception handling. Serves as a subject matter expert, supports knowledge transfer, and drives process standardization and continuous improvement initiatives.* Proven work knowledge to manage payment reporting and reconciliation activities.
Strong proficiency in Japanese wih JLPT N3 and above is a MUST· Proficient in MS Office applications and any ERP software as an end-user.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.