Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Manage and resolve user requests, service tickets, and process-related queries related to procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
Log, track, prioritize, and monitor incidents and service requests through ServiceNow or other ticket management systems until resolution
...
Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Manage and resolve user requests, service tickets, and process-related queries related to procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
Log, track, prioritize, and monitor incidents and service requests through ServiceNow or other ticket management systems until resolution
...
Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Manage and resolve user requests, service tickets, and process-related queries related to procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
Log, track, prioritize, and monitor incidents and service requests through ServiceNow or other ticket management systems until resolution
...
Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 2–4 years of experience in expense management or finance shared services.* Provides advanced operational support across one or more Expense Management workstreams, including complex, quality assurance, delinquency management, corporate card administration, legal entity and card balance reconciliation, meeting card administration, ticket management, and policy exception handling. Serves as a subject matter expert, supports knowledge transfer, and drives process standardization and continuous improvement initiatives.* Proven work knowledge to manage payment reporting and reconciliation activities.
Strong proficiency in Japanese wih JLPT N3 and above is a MUST· Proficient in MS Office applications and any ERP software as an end-user.
Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 6–10 years of experience in expense management, finance operations, or shared services, including experience leading global teams.* Provides operational leadership across global Expense Management services, ensuring service delivery excellence, governance, compliance, stakeholder management, resource planning, performance against SLAs/KPIs, and continuous improvement. Responsible for developing specialized capabilities across operational workstreams, quality management, audit programs, process governance, automation initiatives, and strategic service enhancements.* Proven work knowledge to manage payment reporting and reconciliation activities.
Strong proficiency in Japanese wih JLPT N3 and above is a MUST· Proficient in MS Office applications and any ERP software as an end-user.