Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.
Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”
Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.
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You will own a book of business, constituted by our existing clients who use our business subscription and our Advertising solutions. You will nurture, manage and retain this book of business and carry associated quota/targets.
You will also work on the whitespace/greenfield in your assigned territory and execute net-new customer acquisition deals from this segment of your market.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives (cross-sell / upsell)
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