Prepare & serve beverages in accordance with Luckin Coffee's recipes, standards and presentation guidelines.
Uphold strict hygiene and cleanliness standards throughout the store, ensuring all areas, tools, and equipment are sanitised and well-maintained at all times.
Provide friendly and professional customer assistance, addressing any issues calmly and courteously.
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Manage the full set of accounts and oversee daily financial operations, including account reconciliations, with minimal supervision.
Ensure all accounting records are accurately maintained in compliance with company policies, accounting standards, statutory requirements, and tax regulations.
Plan, monitor, and manage financial budgets to support business operations and achieve organizational objectives.
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Provide support to client by managing client financial reporting from uploading actuals and forecast into Adaptive till publication of variance reporting into My Vantage.
Creates variance analysis reports and financial models.
Support finance dedicated team on real-time financial performance monitoring during month end closing.
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Provide support to client by managing client financial reporting from uploading actuals and forecast into Adaptive till publication of variance reporting into My Vantage.
Creates variance analysis reports and financial models.
Support finance dedicated team on real-time financial performance monitoring during month end closing.
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Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Oversee the budgeting process, forecasting process, strategic planning process, and standard management reporting.
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Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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To carry out audit work, including risk assessment, data analytics, review of internal controls and audit tests, according to the audit plans approved.
To lead in the audit planning process, including obtaining and analysing relevant information to conduct financial overview, operation analysis, risk assessment and work programme within allocated timeline.
To guide, facilitate or lead team members in audit works and discussions with auditees.
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