Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Assist with the development of company-wide policies and procedures, playbooks, and other organizational materials.
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Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.
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Provide support for monitoring injury, illness, and incident-related performance. • Support the development and implementation of strategic solutions to improve performance results. • Examine permits, licenses, applications, and records to ensure compliance. • Prepare, organize, and maintain inspection records. Investigate complaints and suspected violations. • Monitor follow-up actions in cases where violations were found and present findings to management. • Inform the management team, clients, and employees of control regulations and inspection findings, and make recommendations on how violations can be corrected. • Aid in Identifying cost reduction and quality improvement initiatives. • Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. • Impact through clearly defined duties, methods, and tasks are described in detail. • Deliver own output by following defined procedures and processes under close supervision and guidance.
Min. High School Diploma or GED with 7-10 years of job-related experience. • Ability to follow basic work routines and standards in the application of work. • Communication skills to exchange straightforward information. • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. • Strong organizational skills with an inquisitive mindset.
Develop accurate store sales forecasts for each calendar month and year, aligning closely with the projections set by the Head Office Sales and Marketing team.
Track daily sales performance and actively engage the store team to meet or exceed forecasted targets.
Conduct ongoing, detailed analysis of key competitors within the area. Provide the Head Office with accurate and timely updates on exchange rates, service charges, promotions, product offerings, and other relevant market intelligence.
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