Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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Assist in preliminary budgeting, cost estimate, feasibility study and value engineering;
Coordination tender exercise such as shortlisting of tenderers, preparation of tender, calling of tender, tender interview, tender report and recommendation on award of tender;
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Assist Outlet Manager in managing the daily restaurant & kitchen operations, execute product & sales promotion, draft / arrange staff schedules, and educating all staff members on all menu & products & services.
Perform stock check & ordering according to schedule to ensure that a par stock is maintained.
Properly opening and closing the outlets as well as handling and taking over shifts.
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Strategic Sourcing & Vendor Strategy: Formulate procurement SOPs. Source, negotiate, and manage high-performing suppliers across fresh/live seafood, premium meats, dry goods, frozen items, equipment, and services.
Cost Optimization & Budgeting: Lead pricing, contract, and rebate negotiations. Track market commodity trends to protect profit margins and manage the overall procurement budget.
Operations & Inventory: Oversee the complete purchase order lifecycle. Partner with Central Kitchen and Outlet Chefs to forecast demand, optimize stock rotation (FIFO), and reduce waste.
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Races/Sports Support: Understand and apply the concepts of races and sports to timing operations, while analyzing and managing race scenarios to ensure seamless execution.
Technical Expertise: Set up and maintain timing hardware and software, provide infrastructure support with basic networking and system troubleshooting, and handle and analyze data efficiently using SQL fundamentals.
Customer and Case Management: Utilize case management software to address customer inquiries and technical issues, provide exceptional customer service by resolving issues promptly and delighting customers with proactive support, and communicate effectively with clients to ensure understanding and satisfaction.
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Assist the Department Manager in achieving monthly and yearly sales targets.
Monitor daily sales performance and motivate the team to upsell and cross-sell effectively. Ensure accurate pricing, promotions, and product displays are implemented according to company standards.
Analyze sales trends and customer feedback to improve product mix and sales strategies. Prepare comprehensive sales and performance reports for management review.
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Shape the product roadmap: Translate business goals, operational challenges and client feedback into clear product priorities, requirements, user stories and functional specifications.
Own product knowledge and improvement: Develop a deep understanding of the platform technology ecosystem and identify opportunities to improve usability, efficiency and scalability.
Connect business needs with technology: Work closely with developers throughout the development lifecycle, clarify requirements, coordinate UAT and ensure completed features solve the intended business and user problems.
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