Prepare & serve beverages in accordance with Luckin Coffee's recipes, standards and presentation guidelines.
Uphold strict hygiene and cleanliness standards throughout the store, ensuring all areas, tools, and equipment are sanitised and well-maintained at all times.
Provide friendly and professional customer assistance, addressing any issues calmly and courteously.
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Onboarding & Induction: Lead the culinary onboarding process for new hires (such as Chefs de Partie, Commis, and Pastry staff), guiding them through the company culture, kitchen safety, and basic skills.
Recipe & Technique Training: Train kitchen staff on core menu recipes, specific cooking techniques, food prep rules (mise en place), and strict portion control.
SOP Instruction: Teach and enforce corporate operational standards, including food hygiene regulations (HACCP/Halal guidelines), kitchen waste management, and equipment operations.
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Lead the delivery of all FM services (helpdesk, reception, cleaning, pest control, indoor plants, mailroom, stationery, pantry, general maintenance, MAC and events).
Act as single point of contact to stakeholders (REFS, HSE, Legal, Finance, Business) for all FM matters, audits and inspections.
Manage FM budget, forecasts and cost control, review and approve FM-related quotations and invoices.
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Manage the full set of accounts and oversee daily financial operations, including account reconciliations, with minimal supervision.
Ensure all accounting records are accurately maintained in compliance with company policies, accounting standards, statutory requirements, and tax regulations.
Plan, monitor, and manage financial budgets to support business operations and achieve organizational objectives.
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Prepare coffee and other beverages according to company recipes and quality standards, ensuring consistency in taste, presentation, and serving standards at all times.
Greet customers warmly, take orders accurately, recommend menu items, handle cashier duties, process payments, and provide friendly, fast, and efficient service.
Maintain cleanliness of the coffee bar, coffee machines, equipment, dining area, tables, and workstations while following hygiene, safety, and food handling standards.
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Develop accurate store sales forecasts for each calendar month and year, aligning closely with the projections set by the Head Office Sales and Marketing team.
Track daily sales performance and actively engage the store team to meet or exceed forecasted targets.
Conduct ongoing, detailed analysis of key competitors within the area. Provide the Head Office with accurate and timely updates on exchange rates, service charges, promotions, product offerings, and other relevant market intelligence.
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Prepare coffee and other beverages according to company recipes and quality standards, ensuring consistency in taste, presentation, and serving standards at all times.
Greet customers warmly, take orders accurately, recommend menu items, handle cashier duties, process payments, and provide friendly, fast, and efficient service.
Maintain cleanliness of the coffee bar, coffee machines, equipment, dining area, tables, and workstations while following hygiene, safety, and food handling standards.
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