Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality), following industry standards such as ISO, IPC, AS, TL
Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex.
Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)
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To carry out effective supplier marketing activities to expand supplier base and foster strong and cordial business relationship/partnership with existing and new suppliers.
To carry out effective customer/prospect marketing activities to expand customer base and foster strong and cordial business relationship with existing and new customers/prospects.
To conduct competent site/field visitations, customer/supplier interviews, perform “Know your customers” (KYC) activities, obtain documents/information to effectively prepare high volume of credit report of good quality and assess the credit profile of customers in timely manner, for submission to approval authorities.
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To promote and professionally sell a range of retail products to existing and potential customers ie. Wealth products (UT, ASNB VP, PRS, Banca RP & GI, Direct Forex and NTW), Deposits (CASA/FD, Accounts Acquisition), Assets/Financing products (PF/PFi, ASB & Credit Cards) etc.
To achieve sales/revenue target assigned by the Bank and contribute towards growing the bank's portfolio/profitability and the achievement of the overall branch targets.
Participate in branch/region/bank (bank wide) sales & promotional activities and campaigns to achieve deliverables and to acquire, build and grow mass & mass affluent customer segments.
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Candidates should possess strong skills in Process Engineering and Process Design, particularly in CNC machining environments.
Candidates should possess skills in Process Control and Analytical Skills to monitor, troubleshoot, and improve machining processes.
Candidates should possess a foundation in Chemical Engineering or related engineering disciplines, with the ability to apply engineering principles to manufacturing processes.
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Develop and implement sales strategies to achieve monthly sales targets, revenue growth and patient acquisition goals.
Lead, coach and monitor the performance of the sales team to ensure targets are achieved.
Identify and develop new business opportunities, including corporate clients, insurance partnerships, health screening programmes and community collaborations.
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