• Manage sales activities and handle customer inquiries across online and offline channels • Plan, manage, and grow social media platforms (TikTok, Instagram, Facebook, and others) • Create engaging content using Canva, CapCut, and other design and video editing tools • Develop, execute, and evaluate marketing campaigns and promotional strategies • Support and participate in live streaming sessions for product promotion and sales conversion • Assist in digital marketing planning, content scheduling, and execution • Conduct market research and competitor analysis to identify trends and opportunities • Monitor, analyse, and report social media performance and campaign effectiveness • Ensure consistent brand identity across all marketing platforms • Collaborate with the team on campaigns, product launches, and promotional activities • Support daily marketing and operational tasks as required • Manage customer engagement and communication across digital platforms
• Drive sales and achieve monthly targets • Handle customer inquiries and deliver excellent customer service • Build and maintain strong customer relationships • Understand customer needs and recommend suitable products • Work on both online and in-store sales activities, including product displays • Support promotional activities and sales campaigns • Assist in marketing activities, including content creation and live sessions • Maintain strong product knowledge and stay updated on current offerings
• Digital Marketing (TikTok, Meta, Google) • Sales techniques and closing skills • Content creation and TikTok Live management • Social media campaign planning and execution • Poster design and copywriting • Use of AI tools (ChatGPT, Canva, CapCut) • Exposure to real retail and business operations • Customer service skills for both online and in-store interactions • Handling customer inquiries via WhatsApp, social media, and walk-ins • Product presentation and effective communication techniques • Customer engagement and relationship-building strategies • Basic sales reporting and performance tracking • Branding and marketing fundamentals • Time management and multitasking in a fast-paced environment • Team collaboration and workplace communication skills • Problem-solving and handling customer feedback or complaints