Data Management: Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
Milestone Tracking: Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
Customer & Internal Support: Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
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Implement and Configure SAP APO Modules: Implement and configure SAP APO modules (Demand Planning, Supply Network Planning) and related SAP modules.
Assist in Regional SAP APO Rollout: Ensure alignment with global SCM process standardization during regional rollout and localization efforts.
Support SCM Processes: Identify gaps, inefficiencies, or opportunities for improvement in existing technology and SCM processes, providing technical expertise and solution specifications.
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Interface Design – Assist in designing wireframes, mockups, and interactive prototypes for web and mobile platforms using tools like Figma or Adobe XD.
User-Centric Research – Participate in user research, usability testing, and data gathering to understand user behavior and pain points.
Iteration & Feedback – Work with software developers, product managers, and QA teams to refine designs based on technical feasibility and user feedback.
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Global Team Leadership: Manage and mentor a 24/7 global SAP Basis team, overseeing workloads, scheduling, and high-quality service delivery across multiple time zones.
Landscape Management: Direct all administrative activities for our ECC 6.0 environment, including system copies, kernel upgrades, transport management (TMS), and background job optimization.
Hosted Cloud Operations: Technical point of contact for our SAP cloud hosting provider, ensuring adherence to SLAs, managing cloud-native storage (e.g., AWS/GCP), and optimizing virtual machine sizing for SAP workloads.
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1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions
1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements
Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA
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Providing technical advice to the business department in the area of Product Lifecycle Management (PLM).
Project management tasks in the area of PLM & the implementation of Dassault 3DX Enovia System and the surrounding applications (Catia Magic, Iterop, Netvibes, etc.).
Analyses and evaluate user requirements and then implement them.
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Maintenance Strategy: Plan, prioritize, and manage maintenance programs, shutdowns, and emergency repairs for critical mechanical assets including HVAC and high-pressure compressor systems.
Process Improvement: Develop and implement repair and maintenance procedures that optimize the use of tools and equipment to enhance the capabilities of the mechanical team.
Utility Operations: Plan and manage facility operation functions, ensuring all mechanical utilities support production with minimal disruption.
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Work and interact with a wide variety of NI staff in R&D software and hardware organizations, as well as employees from other business groups, both in Austin, Texas and in Debrecen, Hungary
Perform research as required to develop or enhance your test solutions.
Specify, design, test, and deploy automated test solutions for the manufacture of computer-based instruments
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Supports unit cost management through all phases of the project to ensure that costs remain on target. Provides updates on unit cost trends to both the internal Plexus team and the customer.
Manages sourcing activities while collaborating with commodity managers/specialists and engineering to ensure that suppliers selected align with the Plexus commodity strategies. Reviews and provides feedback on suppliers not already in the Plexus preferred supplier list.
Provides direction to project team members on lead time needs as it relates to part procurement to ensure parts arrive on-time to support product builds.
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Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Minimum of 6 months work experience in customer support in any industry.
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Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Minimum of 6 months work experience in customer support in any industry.
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The program provides structured exposure across key customer-facing functions during the initial 6–12 months, followed by placement into a defined career track based on performance and business needs.
Carry our optical measuring equipment calibration activities in optical calibration lab. Analyze and work on the calibration / measurement problem when necessary.
Maintain optical calibration lab to ensure the calibration standards are traceable to international standards & meeting IATF requirement.
Support Golden Unit Generation (calibrator units) activities at optical calibrator lab for plantwide & sub-cons.
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Respond to customer’s requests for service / repair and calibration. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities
Analyze and respond to customer's request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies / terms and conditions.