To maintain company AMHS equipment as a member of the sustaining support team at the customer's facility.
Must proactively look for, identify, and resolve daily issues and prevent downtime.
Responsible for error recovery, equipment repairs and installations of any assigned Continuing Improvement Program (CIP) modifications and upgrades.
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Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
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Deliver training, test application support and consulting to customer to ensure successful startup and operation of the Keysight ICT, Board Functional test systems and data analytics software.
Contribute to business development by identifying new customers and opportunities.
Bachelor’s degree (Electrical Engineering discipline preferred) or equivalent experience.
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Coordinate and oversee the day-to-day activities and workflow of Equipment Technicians, ensuring alignment with operational priorities.
Perform data-driven analysis to maximize equipment availability for manufacturing processes, identifying and implementing improvements that enhance production equipment efficiency, and minimize unscheduled downtimes.
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