Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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We are seeking motivated individuals to join our Manager Trainee Program, designed to provide structured training and real-world experience in customer service, client relationship management, and business development.
This role is suitable for individuals who are interested in building a long-term career in sales, customer servicing, and leadership development within the financial services industry.
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A Higher Purpose: Our mission is to promote quality of life while maintaining the respect and dignity of every individual.
The C.A.R.E. Standard: We live by our acronym: Compassion, Assistance, Respect, and Empathy.
A Collaborative Environment: We operate as a "Passion Citizen" community where teamwork, positive communication, and collective success are top priorities.
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At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
Prior experience in handling crew scheduling, inventory management; as well as understanding of sales and financial report.
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays.
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Benefit from a strong culture of collaboration by learning from leaders and subject matter experts to drive change and impact in banking;
Opportunity to fast track your career in Wealth Management.
Solicit customers for Deposits, Insurance and Investment Products within BNMs Responsible Lending Guidelines and other products as and when required by the Management;
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Lead proactive technical specification and consultative selling efforts.
Develop and nurture early engagement with project stakeholders from design to construction phases.
Deliver compelling technical presentations, seminars, and workshops to architects, consultants, engineers (AEC professionals), quantity surveyors (QS), and building owners.
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Strong relationship management and client-facing skills, with the ability to build, grow, and retain SME customer portfolios.
Solid knowledge of SME banking products, including lending, deposits, trade finance, and cash management solutions.
Financial analysis and credit assessment capabilities, including the ability to review financial statements and evaluate business viability and risk.
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To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine.
To professionally sell a wide range of banca products to existing and prospective customers.
To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets.
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