Act as the single point of contact for employees regarding IT issues and queries via phone and ticketing channels.
Provide 1st and 2nd level support to troubleshoot and resolve hardware and software problems, including Windows 10 and above, Microsoft Office 365, laptops, desktops, printers, mobile devices, and network connections.
Handle IT support phone calls and tickets within defined SLA parameters.
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Greet customers warmly, coordinate service appointments, and gather accurate vehicle details.
Deliver excellent customer service by understanding customer concerns, obtaining approval for additional repairs when necessary, and explaining repair orders and service procedures clearly.
Prepare repair quotations, update customers on estimated completion timelines, and manage payment transactions.
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Manage inventory control and storage activities, including planning service parts orders, conducting weekly and monthly stock counts, investigating discrepancies, and preparing required reports.
Oversee receiving and storage operations to ensure efficiency and accuracy.
Maintain the accuracy and integrity of inventory records.
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To provide professional automobile advisory services to customers visiting the service centre.
To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.
To record all customer's requirements/ complaints and provide advice/ consultancy (including the upselling of value-added products), in all accordance to SOP and Principal
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Manage a designated portfolio of segment-based accounts while driving new business acquisition and growth to achieve assigned sales targets and revenue goals.
Act as the primary liaison between customers and internal cross-functional teams to ensure timely and effective delivery of customer business requirements.
Identify, develop, and execute opportunities for revenue growth through both direct and indirect sales channels on a monthly and annual basis.
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Commercially driven with a strong focus on driving user engagement, retention, and incremental revenue through rewards partnerships.
Digitally-savvy with a deep understanding of digital platforms, customer segments and redemption patterns within the Malaysian market; able to translate insights into compelling reward propositions.
Define and develop partner engagement plans and reward programmes—capable of designing, launching, and optimising rewards campaigns with clear understanding of commercial structures, customer value propositions, fulfilment mechanisms, and customer journey.
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