Manage the Accounts Receivable ledger for Key Customers across Asia Pacific by liaising frequently with the customer shared service center, budget holders and Freight Payment Agencies, GCM, RCM and Local GAM
Guarantee all contractual conditions (exemptions, exceptions, invoice formats, invoice frequency, tariffs, payment terms, etc.) are being applied correctly across all billing systems and to ensure consistency of OtC processes for the customer, by liaising with the required DVRA, Billing, EDI and CMF resources in each country
Deal with all customer invoice related queries and to ensure that all issues are carefully analyzed and actions are taken to avoid any repetition of the root causes
...
ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
Develop and manage the annual retail trade calendar
Plan, strategize, and evaluate retail marketing activations, identifying opportunities for improvement
Lead the Retail Marketing team in executing strategic retail promotions, campaigns, events, and advertising initiatives with precision and efficiency
...
Act as the single point of contact for employees regarding IT issues and queries via phone and ticketing channels.
Provide 1st and 2nd level support to troubleshoot and resolve hardware and software problems, including Windows 10 and above, Microsoft Office 365, laptops, desktops, printers, mobile devices, and network connections.
Handle IT support phone calls and tickets within defined SLA parameters.
...
Greet customers warmly, coordinate service appointments, and gather accurate vehicle details.
Deliver excellent customer service by understanding customer concerns, obtaining approval for additional repairs when necessary, and explaining repair orders and service procedures clearly.
Prepare repair quotations, update customers on estimated completion timelines, and manage payment transactions.
...
Manage inventory control and storage activities, including planning service parts orders, conducting weekly and monthly stock counts, investigating discrepancies, and preparing required reports.
Oversee receiving and storage operations to ensure efficiency and accuracy.
Maintain the accuracy and integrity of inventory records.
...