Detail-oriented and execution-focused, with a strong sense of ownership in managing a roadmap of campaigns across rewards, lifestyle, and entertainment categories.
Digitally-savvy with a good understanding of digital journeys; able to support optimisation of campaign placements across app, web and social platforms to drive engagement and conversion.
Performance-driven, comfortable in driving take up and conversions which ultimately grow revenues and user engagement.
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Plan & execute Real Estate portfolios of new tenancy, renewal, negotiations, termination, addendum, disputes resolution with correspondence with internal and external stakeholders for executions.
Plan and market the sale of targeted properties for sale as part of new revenue stream including all documentations until ownership transfer is completed.
Liaison with landlord, tenants, agents, legal representatives on a scheduled basis and frequent engagement to coordinate the statutory matters.
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Support the documentation of As-Is and To-Be finance-related processes impacted by system migration or enhancement initiatives, including invoicing, billing, revenue recognition support, payment processing, tax, and collections.
Assist in process-mapping workshops with Finance, IT, and related business teams to understand current workflows and identify gaps or manual steps.
Help prepare and maintain process flow diagrams, SOPs, RACI matrices, and basic business requirement documents (BRDs) under guidance from senior team members.
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Implement and undertake required ICFR activities, including scoping, risk assessment, test planning, issue management, and remediation to meet the program’s objectives.
Design and provide advisory on controls to support process/control owners in strengthening business processes and controls with financial statement impact.
Strategize, plan, and lead ICFR compliance testing activities with auditors and control owners, ensuring adherence to international audit standards, sufficient documentation, and evidence.
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End-to-End Infrastructure Governance: Govern the overall health and performance of all 35 TOC/DC CelcomDigi sites (xCelcom & xDigi), covering the full power chain (TNB supply, transformers, UPS, PDU, generators), cooling, and fire protection systems, leveraging reporting (RI) and BMS insights.
Change Management Governance: Review, scrutinize, and approve Technical MOPs and processes for all planned activities in data centres, ensuring risks are mitigated and compliance with operational standards by project, planning, and IFM teams.
Incident and Crisis Management Oversight: Govern incident management to ensure meets agreed SLAs for response and resolution; lead coordination, war-room engagement, stakeholder communication, and ensure timely RCA and service restoration.
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Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
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Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
Ideation of products/ services/ offers/ solutions to meet market demands and customer expectations.
This role requires taking some initial direction, and then shaping concepts ahead of time to meet the GTM calendar timeline. Also requires willingness to step into an end-to-end role when needed, and not afraid of getting into actual operational matters.
Analyze data on customer patterns with a view to identify opportunities to serve customer and market needs.
...
End-to-End Infrastructure Governance: Govern the overall health and performance of all 35 TOC/DC CelcomDigi sites (xCelcom & xDigi), covering the full power chain (TNB supply, transformers, UPS, PDU, generators), cooling, and fire protection systems, leveraging reporting (RI) and BMS insights.
Change Management Governance: Review, scrutinize, and approve Technical MOPs and processes for all planned activities in data centres, ensuring risks are mitigated and compliance with operational standards by project, planning, and IFM teams.
Incident and Crisis Management Oversight: Govern incident management to ensure meets agreed SLAs for response and resolution; lead coordination, war-room engagement, stakeholder communication, and ensure timely RCA and service restoration.
...
You are responsible to develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers, with the objectives to (1) obtain their direct, honest and constructive feedback on their interactions with CelcomDigi, (2) obtain insights into any feedback they may have of competitors, both locally and globally, (3) test out new ideas/ products/ innovative solutions in order to gauge customer acceptance and (4) build a strong, emotionally attached loyal group of customers whom will be advocates for the organization and brand.
You are to build a wide-ranging and relevant event calendar under this program to include, but not limited to, Focus Group Discussions (FGDs), Mystery Shopper programs, and Customer Week events, in order to achieve the objectives as mandated.
You will need to work very closely with other departments within Customer Experience Division and wider within CelcomDigi, to identify and prioritise topics and matters that would be best included and executed under this Customer Management and Engagement program.
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Responsible for driving the commercialisation, go-to-market (GTM), and cross-Lines of Business (LOB) integration of ICT solutions across multiple domains (Cloud, Cybersecurity, IoT, and AI) to external B2B customers.
This role acts as a bridge between Business Units, Product Engineering, Sales, Business Development (BD), and Marketing, ensuring solutions are market-ready, commercially structured, and aligned to business priorities.
The role requires the ability to take initial direction and shape concepts into practical, executable offerings, with a willingness to step into an end-to-end capacity including operational matters when needed.
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Support the documentation of As-Is and To-Be finance-related processes impacted by system migration or enhancement initiatives, including invoicing, billing, revenue recognition support, payment processing, tax, and collections.
Assist in process-mapping workshops with Finance, IT, and related business teams to understand current workflows and identify gaps or manual steps.
Help prepare and maintain process flow diagrams, SOPs, RACI matrices, and basic business requirement documents (BRDs) under guidance from senior team members.
...
Implement and undertake required ICFR activities, including scoping, risk assessment, test planning, issue management, and remediation to meet the program’s objectives.
Design and provide advisory on controls to support process/control owners in strengthening business processes and controls with financial statement impact.
Strategize, plan, and lead ICFR compliance testing activities with auditors and control owners, ensuring adherence to international audit standards, sufficient documentation, and evidence.
...
Detail-oriented and execution-focused, with a strong sense of ownership in managing a roadmap of campaigns across rewards, lifestyle, and entertainment categories.
Digitally-savvy with a good understanding of digital journeys; able to support optimisation of campaign placements across app, web and social platforms to drive engagement and conversion.
Performance-driven, comfortable in driving take up and conversions which ultimately grow revenues and user engagement.
...
We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.
Draft, review, and negotiate legal documents and agreements, ensuring alignment with applicable laws and internal policies for operational and technical matters.
Evaluate legal risks and provide strategic guidance to safeguard CelcomDigi’s interests while supporting business objectives.
Conduct legal research and analysis, offering well-founded advice and recommending appropriate actions in CelcomDigi’s best interest.
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