Act as a confidante and strategic partner to our leadership staff by ensuring their time is spent on the most leveraged activities.
Make recommendations regarding time management, prioritization, and delegation.
Coordinate meetings and clear conflicts for our senior leadership team; ensure critical meetings aren’t missed or delayed and are prioritized accordingly.
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Own the full lifecycle management of multi-channel retention campaigns (Email, SMS, Push, In-App), ensuring the right message hits the right customer at critical moments, especially pre-renewal.
Design and implement automated customer journeys for core segments, including "Quote Not Bought," "Pre-renewal," "Cross-sell," and "Win-back" programs, ensuring maximum efficiency and conversion.
Conduct rigorous experimentation across all campaign components (subject lines, creative, offer value, and timing) to continually maximize open rates, click-through rates, and policy renewal/conversion rates.
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Execute BJAK’s social media and community strategy across key platforms, including Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and emerging channels.
Manage daily content publishing, scheduling, and optimization to ensure consistency and platform relevance.
Actively engage with audiences by responding to comments, messages, and community discussions in a timely and on-brand manner.
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Execute BJAK’s social media and community strategy across key platforms, including Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and emerging channels.
Manage daily content publishing, scheduling, and optimization to ensure consistency and platform relevance.
Actively engage with audiences by responding to comments, messages, and community discussions in a timely and on-brand manner.
...
Own the full lifecycle management of multi-channel retention campaigns (Email, SMS, Push, In-App), ensuring the right message hits the right customer at critical moments, especially pre-renewal.
Design and implement automated customer journeys for core segments, including "Quote Not Bought," "Pre-renewal," "Cross-sell," and "Win-back" programs, ensuring maximum efficiency and conversion.
Conduct rigorous experimentation across all campaign components (subject lines, creative, offer value, and timing) to continually maximize open rates, click-through rates, and policy renewal/conversion rates.
...