Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service.
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Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service.
...
SMARTSEL Sdn. Bhd. is looking for a Special Officer to the Chief Executive Officer (CEO) to support executive priorities, strategic initiatives and high-impact assignments.
This role will work closely with the CEO, internal departments, government agencies, MBI Group, vendors and strategic partners to ensure effective coordination, communication and execution of key initiatives.
Work Permit & Immigration Compliance: Manage applications, renewals, endorsements, special passes, FOMEMA medical check-ups, and check-out memos in coordination with immigration authorities.
Documentation & Record Keeping: Maintain up-to-date, secure personnel files, passports, work permits, and employment contracts while ensuring strict confidentiality.
Welfare & Accommodation Coordination: Oversee hostel arrangements, transport logistics, medical emergencies, and daily welfare grievances or inquiries.
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