Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
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Support the Key Account Support Manager in leading and managing a team of Key Account Advisors to deliver best-in-class service through multiple channels to selected Key Account customers.
Understand customers’ industries, business operations, and Service Level Agreements (SLAs) with DHL Express to ensure a consistent customer service experience.
Manage, operate, and comply with DHL Centre of Excellence standards for Customer Service by embracing the “Best Day Everyday” culture.
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